Downloads

Use our online forms to order the desired package immediately.

You can send your application to us by e-mail or post. To do so, please print out the application form and the provider change form (if applicable, also the order for the telephone directory entry), fill in the fields completely and send the documents to info@vega-net.de or to VEGA-net GmbH, Hochspeyerer Straße 22, 67677 Enkenbach-Alsenborn

The product information sheets pursuant to. § 1 TK-Transparenzverordnung (TKTransparenzV) can be found here as PDF documents.

Can I book an upgrade and what are the costs?
You can always book a package with a higher bandwidth. There are no provisioning fees for this package change. With the booking of the new package you bind yourself again for 24 months to VEGA-net GmbH. However, for the realization we need a application form (package change) DSL or fiber optic, completely filled out and signed, via e-mail or mail. The changeover will take place automatically remotely within 8-10 days. You do not need to make any changes to your connection (FRITZ!Box, access data, etc.).

Application forms VDSL tariffs from VEGA-net for existing copper cables

Order, Internet and Telephone, copper lines DSL Anbieterwechselformular Telefonbucheintrag

Application forms fiber optic packages FTTH / Fiber to the home

Order, fiber optics FTTH Anbieterwechselformular Telefonbucheintrag

Package change VDSL / Fiber packages FTTH

Package change, cupper lines DSL Package change, fiber optics FTTH

Relocation forms VDSL / Fiber optic packages FTTH

Relocation form Copper line Relocation form fiber optics

General information

Service description - Installation service Customer own router / system requirements Änderung Bankverbindung / SEPA-Basislastschriftmandat | Deutsch + English Gesprächspreisliste (German) Preisliste (German) Bauherrenmappe VEGA-net (German)

Booklet with General Terms and Conditions, Privacy Policy for Customers, Right of Withdrawal / Cancellation Policy, Description of Services.
Consumers (private customers), Special Terms and Conditions for Internet Services, Penalty Regulations vis-à-vis Consumers and End Users, Hardware Freedom for End Users as of 01.08.2016 and Official Model Cancellation Policy.

Booklet valid from 01.12.2021 with general terms and conditions etc. (German)